Accessibility links

Consumer rights

Details of your rights in various scenarios.

Consumer rights

How to deal with rogue contractors

Embarking on building works or home improvements can be an expensive and time-consuming business, so it is important to plan carefully in order to avoid any additional problems, such as disputes with the contractor - and should the worst happen, to make sure the appropriate steps are taken to rectify the situation.

Encountering problems with your estate agent

Moving house is a momentous - and at times stressful - life event, and many people looking to buy and sell property engage the services of an estate agent to help make the process run as smoothly as possible. Nevertheless, things don't always go according to plan. Buying and selling property represents a significant financial (and emotional) investment, so it is important to put in place measures to reduce the likelihood of any issues arising, and to know where to turn in the event that you do experience any problems.

Preventing identity fraud

Identity fraud is one of the fastest growing crimes in the UK. According to Home Office statistics an estimated 100,000 people are affected by the offence every year, leading to annual losses of more than £1.7 billion. A series of high-profile data breaches have fuelled concerns over the scale of the threat, bringing the issue firmly into the public domain.

Considering timeshare agreements

Buying a timeshare involves procuring the right to spend a specified period of time in an overseas property, such as a studio apartment or villa within a holiday resort, on an annual basis.

Accessibility links

Consumer rights

Consumer rights

Inheritance Tax

Rights of Way

Companies House changes